Cancellation, Refund, and Other Policies
Enrollment/Deadlines ~ Refunds ~ Payments ~ Transferring ~ Attendance ~ Cancellations
Registration for all seminars is required. Unless otherwise noted, registrations must be received no later than 5:00 pm five business days before the start of the seminar so we may provide a firm head-count to the facility. Registrations received after this time might be accepted on a standby basis if cancellations or no-shows make space available, unless otherwise specified in seminar offering.
You may cancel your registration for any reason.
We only require payment for costs we incur, so cancellations prior to the registration cut-off deadline are refunded 100%.
The registration cut-off deadline commits us contractually to the facilities hosting our seminars, so cancellations received after the cut-off deadline are handled on a case-by-case basis. Your pro-rated share of our costs to offer the seminar may reduce refunds for cancellations after the cut-off.
If your registration has not been prepaid, you agree to pay, and we will charge your account with the damages that would have been deducted from your fees as if they had been prepaid.
We process and/or mail the refunds for prepaid registrations within 5 business days.
Unless otherwise noted, payment is not required at the time of registration. Students registering without prepayment accept liability to make payment whether or not they attend any or all of the seminar they have registered for. They also agree to the terms of our cancellation and refund policies.
Certificates of attendance, transcripts, grades, or any other acknowledgements students may be entitled to will not be released until their account has been settled and all outstanding charges have been paid.
Registrations are transferable, but financial liability is not. Transfers are subject to the following restrictions:
The instructor must be notified before the start of the first meeting OR we must be notified 2 calendar days before the start of the event.
You will still be responsible for all payments. If you intended to pay at the event, any payments made by the transferee will be credited against any charges on your account.
Transferees must also satisfy all prerequisites for the event (if there are any). In fairness to the rest of the group, we will not cover topics or answer questions arising from deficiencies in prerequisites during meeting time.
Educational credit is only awarded to those actually in attendance for an entire event, after all outstanding charges have been paid.
Student attendance is required at all sessions. For attendance credit to be awarded, students must be present for all sessions as evidenced by signing attendance sheets. Sheets are circulated near the start of the seminar session, near the end of the day's seminar session, and after each scheduled seminar break lasting 30 minutes or more. Attendance must be taken at least once every 4 hours.
Our seminars are not typically cancelled due to foul weather. Our seminars are held in areas with numerous hotels and motels so participants who have to travel significant distances can arrive the night before and will only need to travel locally through inclement weather.
All seminars have minimum enrollment requirements. If minimum enrollement has not been met 2 weeks before a seminar, we may cancel the seminar and provide full refunds to all prepaid registrants.
Should it be necessary for us to cancel a seminar due to circumstances beyond our control (i.e. weather so bad evacuation is recommended, disaster at facility, etc.), we will attempt to reschedule / relocate the event if we are able to contact you. You may decline to attend the rescheduled / relocated event, in which case you will be entitled to a full refund.
By registering for an event you agree to pay for it and agree to our refund policies whether or not you attend any or all of the event. You understand and agree that certificates of attendance, transcripts, grades, or any other acknowledgements you may otherwise be entitled to will not be released until your account has been settled and all outstanding charges have been paid.
When you register, we reserve you a place at the event and agree to purchase the materials and texts you will need. If the seminar becomes completely filled and you add your name to a waiting list (should that option be available), we will notify you using the contact information you provide if and when space becomes available.
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